We are committed to ensuring your orders are processed swiftly and efficiently. Here are the key points of our shipping policy:
- Order Processing: All orders are processed within 48 hours of purchase using reliable USPS services.
- Delivery Timeframe: Our standard delivery timeframe ranges between 5 to 7 business days. However, it's not uncommon for your items to arrive even earlier than expected.
- Tracking Information: To provide you with peace of mind, each order is accompanied by a tracking number. This allows you to monitor the progress of your shipment every step of the way.
- Possible Delays: While we strive to deliver your orders promptly, please note that unforeseen delays beyond our control, such as customs or postal delays, may occur. Rest assured, we are dedicated to resolving any issues promptly to ensure your satisfaction.
Return and Exchange Policy
We want you to be completely satisfied with your purchase from the Flo Project. If for any reason you are not satisfied with your order, we offer hassle-free returns and exchanges within 7 days of purchase.
Returns:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- To initiate a return, please contact our customer service team at shopthefloproject@gmail.com. with your order number and reason for return.
- Once your return is approved, we will provide you with a prepaid shipping label for your convenience.
- Upon receipt of your returned item, we will process your refund to the original method of payment, minus any shipping charges, within 7 business days.
Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer service team at shopthefloproject@gmail.com. with your order number and exchange request.
- We will provide you with a prepaid shipping label to return the item you wish to exchange.
- Once we receive your returned item, we will process the exchange and ship out the replacement item as soon as possible.
Please note:
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
- We are unable to accept returns or exchanges on final sale or clearance items.
